FAQ

Everything you're wondering

Straight answers on trials, devices, payments, and setup. If yours isn't here, WhatsApp us — a real person replies in minutes.

Is there a free trial or a money-back guarantee?

Both. The free trial runs over WhatsApp with no credit card, so you can test the service on your own TV before spending anything. Once you subscribe, every plan carries a 7-day money-back guarantee: if it isn't worth it in the first week, you get your money back. No contract, no cancellation fee, nothing to argue about.

How many screens do I get?

Between one and four, depending on the plan — that's how many can watch at the same time. Installing the app is unlimited, so every TV, cellphone and laptop in the house can have it. A single viewer is fine on one screen; a family watching different things at once usually wants two or three. Ask us on WhatsApp and we'll tell you the smallest plan that covers you.

What internet speed do I need?

A steady 10 Mbps handles HD and 25 Mbps or more covers 4K. Almost any current cable or fiber plan clears that, so you don't need to upgrade your internet to switch. If one TV is far from the router, a wired Ethernet cable usually fixes more than paying for a faster plan would.

Are there extra fees on top of the plan price?

No. The price on the pricing page is what you pay: no box rental, no equipment fee, no regional sports surcharge, no installation charge, no early-cancellation fee. You stream on devices you already own. The only thing you still need is the internet connection you already pay for.

How hard is it to set up?

Not hard. After you sign up we send your login by WhatsApp or email and walk you through installing the app on your device — smart TV, Firestick, Android TV, Apple TV, iPhone or computer. No technician, no appointment window. Most people are watching in about 10 minutes, and we stay in the chat until your first channel plays.

Which devices are supported?

Most screens you already own: Samsung and LG smart TVs, Amazon Firestick and Fire TV, Android TV and Android boxes, Apple TV, iPhone and iPad, Android phones and tablets, MAG boxes, and Windows or Mac computers. Not sure about yours? Send the make and model on WhatsApp and we'll confirm before you pay anything.

How does the free trial work?

Message us on WhatsApp and we'll set up a trial login the same day, with no payment details. Use it the way you'd actually watch — check the channels you care about, start a movie, see how it looks on your biggest screen. If it holds up, we move you to a paid plan right in the chat. If it doesn't, nothing happens.

Does it renew automatically?

No. Your plan runs for the length you paid for and then stops until you choose to renew. Nothing is stored to bill you again, and there's no subscription quietly renewing at a higher price next year. When your plan is close to ending, we'll let you know on WhatsApp — renewing is your call.

How fast is activation after I pay?

Usually minutes. Once payment is confirmed, we send your login by WhatsApp or email and stay with you until the first stream is playing. Most activations finish within 10 to 15 minutes — no installer visit, no equipment shipped to you, no waiting on hold.

Still have a question?

Skip the guesswork — reach us and get an answer from a real person, usually within minutes.